At Flood Protection Solutions Ltd, we pride ourselves on supplying the best quality products.
In the unlikely event that you need to make a warranty claim, please Contact Us for details of our returns procedure.
Equipment supplied on www.floodandwaterpumps.co.uk by Flood Protection Solutions Ltd is covered by the following warranty terms and conditions:
1. Tsurumi Submersible Pumps
Supplied with a 3 year warranty, which commences on the date of purchase from Flood Protection Solutions Ltd.
2. APP Pumps
Supplied with a 2 year warranty, which commences on the date of purchase from Flood Protection Solutions Ltd.
3. Speroni Pumps
Supplied with a 2 year warranty, which commences on the date of purchase from Flood Protection Solutions Ltd.
4. Stream Pumps
Supplied with a 2 year warranty, which commences on the date of purchase from Flood Protection Solutions Ltd.
5. Products other than pumps in 1,2, 3 & 4
Supplied with a 1 year warranty from date of purchase from Flood Protection Solutions Ltd.
These warranties cover the failure of equipment due to faulty components or assembly. The warranty covers parts and labour only. Carriage charges are excluded. Fair wear and tear, along with mis-use are excluded from the warranty. The Company reserves all rights regarding the validity of any claim.
When you are selecting a pump you should aim for the pump to work in the middle third of a curve. Either side of this third and you run the risk of wasting energy and/or overloading the pump leading to damage. Failure of a pump used outside the middle third is not covered by our guarantee. Contact our sales department for assistance if you are not certain of your calculations. Ask for written confirmation that the pump you want to buy will be reliable for your application.
The company are responsible for any Goods sold by them which were obtained in the U.K. The company will return such goods to their supplier and will undertake to report to their customer within a reasonable period. Any warranty allowance offered by the supplier will be passed on to the Customer. Carriage charges, along with fair wear and tear are excluded.
N.B
Customers must not attempt any repair or adaptation to any equipment during the warranty period, or use the equipment for any purpose other than for which it was designed. Any such interference or mis-use will negate any warranty claim.
