Engineer-led diagnosis.
Our team has hands-on experience with the pumps we sell, so we recognise the symptoms before they become full failures.
Troubleshooting
Pump trouble? Open a ticket.
Troubleshooting is handled by ticket only, not phone or live chat. Tickets let us pull up your order, check the product, and reply in writing so you've got a record. Most tickets are answered within one working day.
- Documented reply within one working day
- Engineer-led, not call-centre staff
- Reply to our email with photos and videos
Form-only support
Troubleshooting is provided through this form, not by phone. It lets us check your order, the product spec, and the warranty before replying, and gives you a written record. We aim to respond within one working day.
Submit a ticketTell us what's happening.
- Documented reply you can refer back to
- We can check your order, product spec, and warranty in one place
- Photos and videos welcome, attach them via the form
Why a ticket, not a phone call
Better answers, faster.
We tried phone-only troubleshooting for years. Tickets give faster, more accurate replies. Here's why.
Documented in writing.
Every reply is by email so you've got a permanent record. Handy for warranty claims and future reference.
Honest answers, no upselling.
If it's a quick fix, we'll tell you. If the pump's the wrong one for the job, we'll say that too, even if it means a return.
