Repair or Replace.
Our first step is always to repair the item. If repair isn't possible, we replace it with the same model, a newer model, or an equivalent brand of the same duty.
Warranty
Warranty terms and how to claim.
Every pump we supply is covered. Below is the warranty period for each manufacturer, what's covered, what's not, and how to start a claim.
- Start a claim by submitting the Troubleshooting form
- Repair-first policy, replacement only when repair isn't possible
- Parts and labour covered for manufacturing defects
What's covered
Built to last, backed if it doesn't.
Every pump we supply comes with a manufacturer warranty. Here's the shape of it before you read the detail below.
Parts and labour both covered.
Manufacturing defects (faulty components, assembly issues) are covered for parts and labour for the full warranty period. No hidden inspection fees on valid claims.
Expert diagnosis.
Warranty claims are reviewed by our team, who know the products. Start any claim by submitting the Troubleshooting form.
Warranty in detail
Everything you need to know.
Making a warranty claim
Flood & Water Pumps is run by Flood Protection Solutions Ltd. To make a warranty claim, start by completing our Troubleshooting form online.
- We do not handle troubleshooting or warranty claims by phone.
- Once you have sent the form, our team will review it and email you the next steps.
The terms below apply to all equipment bought from floodandwaterpumps.co.uk.
Warranty periods by manufacturer
Every warranty period starts on the date you bought the item from us.
- Tsurumi submersible pumps: 3 years.
- APP pumps: 2 years.
- Speroni pumps: 2 years.
- Stream pumps:
- SPK530: 3 years (2 years if bought before 2025).
- SPK450A, SPK450AF and SPP2-4: 2 years.
- All other products: 1 year, unless the product page states a longer warranty.
What is covered
The manufacturer warranty covers failures caused by manufacturing defects, such as faulty components or assembly, and includes parts and labour.
The warranty cover looks to repair the item first. If it cannot be repaired, we will replace it with the same model, a newer model, or an equivalent from another brand that meets the same duty.
The warranty does not cover refunds.
Warranty process
- Return the pump for inspection to the address we give you, following the instructions we send you.
- If we confirm a warranty defect, we will credit you the cost of standard shipping.
- If we find no fault, you pay the shipping both ways.
- If the failure is caused by wear, misuse or use outside the pump's intended duty, the claim is not covered. We may charge an inspection fee of up to £50 + VAT as well as shipping.
- Please allow at least 14 days from when the item arrives for inspection and repair or replacement.
What is not covered
- Carriage charges, unless credited as above for a confirmed warranty defect.
- Fair wear and tear.
- Misuse, neglect, or use beyond the intended purpose.
- Incorrect pump selection, or use outside the recommended range. Pumps must operate within the middle third of their performance curve. Running outside this range can cause inefficiency or damage, and failures caused by it are not covered.
- Repairs or changes made to the equipment by anyone other than us or the manufacturer during the warranty period.
Where the warranty applies
The warranty covers goods we supplied for delivery to the UK, the Republic of Ireland, Jersey, Guernsey and the Isle of Man. Items must come back to the required address, which may be the manufacturer's or our warehouse in Nottinghamshire for inspection.
We assess each claim on inspection. For help choosing a pump, see our product pages, buying guides and pump finder, or contact us.
Your statutory rights
Nothing in this warranty affects your statutory rights as a consumer. Those rights apply where goods are faulty. If we inspect an item and find no fault, the charges in the warranty process above apply.
