Reviewed quickly.
Complaints are read by the team that handles your order, usually within one working day. No long ticket queues.
Complaints
Something gone wrong?
In the rare event that you need to raise a concern about our service or a product, please complete the form below with as much detail as possible so we can review it thoroughly. We're here to help and will always deal with complaints fairly and in line with our published terms and conditions.
- Reviewed by the team that handles your order
- Fair and in line with our published terms and conditions
- Written reply you can refer back to
Please note
Abusive behaviour towards our team will not be tolerated. We deal with all complaints fairly and in line with our published terms and conditions.
Raise a complaintTell us what happened.
The more detail you give us, the faster we can investigate. Useful things to mention:
- Order number, if relevant
- What went wrong and when
- Who you've spoken to so far
- What outcome you're hoping for
- Review within one working day, often sooner
- Include order number and as much detail as you can
- Photos or videos welcome, attach via reply email
How we handle complaints
Fair, fast, and on record.
We'd rather sort it than gloss over it. Here's what to expect after you hit submit.
Fair process, by the same rules.
We investigate every complaint against our published terms and conditions, so you get the same answer whoever asks.
Written reply you can keep.
You'll get our findings and next steps in writing, useful for warranty claims, accounting, or just peace of mind.
