Terms of use and sale.

Floodandwaterpumps.co.uk is part of Flood Protection Solutions Ltd, a company registered in England and Wales. All products sold through this website are supplied by Flood Protection Solutions Ltd.

This website may be used for personal, informational and purchasing purposes only.

You must not copy, reproduce, distribute or exploit any content on this site for commercial purposes without our prior written consent.

We reserve the right to suspend or withdraw access to the website at any time.

Product descriptions, images and videos are provided for guidance only and may not represent the exact model supplied.

We take reasonable care to ensure that information on this website is accurate and up to date. However, errors or omissions may occur. We reserve the right to correct errors at any time without liability.

We do not accept responsibility for any indirect or consequential loss arising from reliance on website content.

If you identify an error, please notify us so it can be corrected.

This website may contain links to third-party websites for convenience.

We have no control over, and accept no responsibility for, the content or availability of third-party websites. Links do not constitute endorsement.

When you place an order via this website, you are making an offer to purchase goods.

We will acknowledge receipt of your order by email or telephone. A contract is formed only once we have confirmed dispatch or otherwise confirmed acceptance.

If we are unable to accept your order, we will notify you as soon as reasonably practicable and issue a refund where applicable.

This section applies to consumers only.

You have the right to cancel your order within 14 days of delivery by providing written notice to enquiries@floodprotectionsolutions.co.uk.

Returned goods must be unused, undamaged and in their original packaging, and must be returned within 14 days of cancellation at your own cost.

Refunds will be issued within 14 days of receipt of returned goods using the original payment method.

Original delivery charges may be deducted. Next day delivery charges are non-refundable.

Goods that have been used, installed, operated or are otherwise not resellable cannot be refunded.

If goods are not resellable solely due to damaged packaging, a restocking charge of up to 20 percent may apply.

Special-order or non-stock items may incur a minimum 30 percent restocking charge. Bespoke or custom-built items cannot be returned.

Any damage, shortages or incorrect items must be reported within 72 hours of delivery.

Where applicable, courier documentation should be marked "arrived damaged".

We will arrange inspection, collection, replacement or refund as appropriate.

You must follow all operating instructions supplied with the product.

If instructions are missing or unclear, you must contact us before use.

Using equipment outside its intended duty, including incorrect pump selection or operation outside recommended operating ranges, may result in failure and will invalidate warranty coverage.

Off and on level values provided are indicative only.

Warranty terms are set out on our separate Warranty page, which forms part of these Terms.

In summary:

• Warranty covers manufacturing defects only
• Fair wear and tear, misuse, incorrect application or unauthorised modification are excluded
• Repair is the first course of action, followed by replacement where repair is not possible
• Refunds are not provided under warranty

Warranty claims must follow the published warranty process. Warranty claims are not handled by telephone.

Nothing in these Terms affects your statutory rights as a consumer.

We aim to keep pricing and availability accurate, but errors may occur.

If a pricing error is identified before dispatch, we will contact you to confirm whether you wish to proceed or cancel.

Stock availability may vary. Where an item is unavailable, we will notify you and offer a refund or estimated lead time.

Floodandwaterpumps.co.uk supplies goods on the basis of a standard product supply purchase.

Where applicable, this includes procurement assurance under Flood Protection Solutions Ltd's SSIP accreditations, including CHAS and PQS. This provides assurance that goods are supplied in accordance with recognised health and safety and supplier assurance standards.

The prices quoted through this website are based on this standard level of procurement assurance only.

If a customer requires additional supplier questionnaires, compliance portals, project-specific forms, contractual amendments or non-standard administrative requirements, these are not included as standard. Where such requirements are requested, we reserve the right to assess the complexity and time involved and to issue a revised quotation that includes an additional administration charge before proceeding.

Delivery charges are calculated at checkout.

We aim to dispatch in-stock items promptly. Next working day delivery is not guaranteed.

Where a next day delivery service is selected, goods will be dispatched using a next day courier service. Courier delays are outside our control and do not entitle the customer to a refund of delivery charges.

Provided goods are delivered, no refund is offered for late delivery.

We accept major credit and debit cards.

Payment must be made in full before dispatch.

Only UK registered payment cards may be used.

For telephone orders, billing and delivery addresses must match.

If you wish to raise a complaint, please complete our complaints form with full details.

We investigate complaints objectively and in line with these Terms.

Abusive or aggressive behaviour towards our team will not be tolerated.

We do not accept liability for indirect or consequential losses, including loss of profit, loss of use or business interruption.

Our total liability is limited to the value of the goods purchased.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

These Terms and Conditions are governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Floodandwaterpumps.co.uk is operated by Flood Protection Solutions Ltd. All product information, guidance and descriptions provided on this website are offered in good faith and based on information available at the time.

Pump selection, duty requirements, installation conditions and site circumstances vary significantly. Information provided on this website is general in nature only and does not constitute a guarantee of suitability, performance or outcome.

Floodandwaterpumps.co.uk does not provide site-specific advice through this website. Site-specific advice, pump duty confirmation, system design or suitability assessments are not included and will only be provided where separately instructed, agreed in writing and subject to a paid consultancy or advisory service.

It is the customer's responsibility to ensure that any product selected is suitable for the intended application, duty, environment and site conditions. Incorrect selection, installation or use may result in failure and will invalidate warranty coverage.

Flooding and water management are inherently unpredictable. No pump or system can guarantee the prevention of flooding, water ingress or damage.

Nothing in this disclaimer limits or excludes liability where it cannot lawfully be limited, or affects your statutory rights as a consumer.